Last Updated: November 2025
Website: https://lattar.ae
Company: LATTAR for Agarwood & Incense Trading
Registered in: United Arab Emirates
1. General Information
At LATTAR for Agarwood & Incense Trading, we aim to deliver your perfumes and fragrance products safely and on time.
This Shipping Policy explains how we process, handle, and deliver your orders.
2. Shipping Coverage
-
We currently deliver to all Emirates within the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Fujairah, and Ras Al Khaimah.
-
International shipping may be available for selected countries; please contact us at info@lattar.ae before placing an international order.
3. Processing Time
-
Orders are processed within 1–2 business days after payment confirmation.
-
Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Time
-
UAE deliveries: 1–3 business days after dispatch.
-
GCC / International deliveries (if applicable): 5–10 business days, depending on customs and courier conditions.
-
Delivery times are estimates only and may vary during peak seasons, sales, or due to courier delays.
5. Shipping Charges
-
Shipping fees will be calculated automatically at checkout based on delivery location and order value.
-
Free shipping may be offered on orders above a certain amount (as stated on our website promotions).
-
Any customs duties or import taxes for international orders are the responsibility of the customer.
6. Order Tracking
-
Once your order is shipped, you will receive a tracking number via email or SMS.
-
You can track your shipment status through our delivery partner’s website or through your LATTAR account (if registered).
7. Delivery Attempts
-
Our courier will contact you prior to delivery.
-
If you are unavailable, the courier may attempt re-delivery or contact you to reschedule.
-
Orders not received after two failed delivery attempts may be returned to us. Re-delivery fees may apply.
8. Damaged or Missing Packages
-
If your order arrives damaged, tampered, or incomplete, please contact us within 24 hours of receiving it.
-
We may request photo or video evidence of the packaging and item to process a replacement or refund.
-
Claims made after 3 days of delivery cannot be accepted.
9. Address Accuracy
-
Please ensure your shipping address, phone number, and contact details are accurate at checkout.
-
LATTAR will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
10. Contact Us
If you have any questions about shipping or order delivery, please contact our customer service team:
📧 Email: info@lattar.ae
📞 Phone: +971 52 100 0040
📍 Address: Dubai, United Arab Emirates