Privacy Policy

Last Updated: November 2025
Website: https://lattar.ae
Company: LATTAR for Agarwood & Incense Trading
Registered in: United Arab Emirates

1. Introduction

At LATTAR for Agarwood & Incense Trading (“LATTAR”, “we”, “our”, “us”), we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit lattar.ae or make a purchase through our website.

By using our website, you agree to this Privacy Policy and consent to the collection and use of your data as described below.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you:

• Create an account

• Place an order or make a payment

• Contact our customer support

• Subscribe to our newsletter

We may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment information (securely processed)

• Order details and purchase history

B. Information Collected Automatically

When you browse our site, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent on site

• Cookies and similar tracking data

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders

• To confirm payments and send digital receipts

• To communicate order updates or support requests

• To improve our website’s functionality and user experience

• To send promotional offers or newsletters (only if you opt in)

• To comply with UAE legal or regulatory requirements

4. Payment Information

We use secure third-party payment gateways such as MyFatoorah, Visa, or MasterCard to process payments.

• Your card details are not stored on our servers.

• Payment data is encrypted and processed directly by the payment provider according to PCI-DSS (Payment Card Industry Data Security Standard) compliance.

5. Cookies

Our website uses cookies to:

• Remember your preferences and shopping cart

• Improve loading speed and site analytics

• Personalize your shopping experience

You can disable cookies in your browser settings, but some website features may not function properly as a result.

6. Data Protection & Security

We implement strong security measures to protect your personal data from unauthorized access, misuse, or disclosure.
All information is stored securely, and sensitive data (like passwords and payment info) is encrypted using SSL (Secure Socket Layer) technology.

7. Sharing of Information

We do not sell or rent your personal data.
We only share limited information with:

• Delivery partners for shipping your order.

• Payment providers (e.g., MyFatoorah) for processing payments.

• IT service providers who help maintain our website (under confidentiality agreements).

All third parties are required to maintain the confidentiality and security of your information.

8. Your Rights

Under UAE data protection laws, you have the right to:

• Access and review the personal data we hold about you.

• Request corrections or deletion of your personal data.

• Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at info@lattar.ae.

9. Email & Marketing Communications

If you subscribe to our newsletters or promotional messages, you may receive updates about new products or offers.
You can unsubscribe anytime using the link provided in the email or by contacting us directly.

10. Retention of Information

We retain your personal information only as long as necessary to:

• Complete transactions

• Fulfill legal or tax obligations

• Provide ongoing support or warranty services

After that, data is securely deleted or anonymized.

11. Links to Other Websites

Our website may contain links to external sites.
LATTAR is not responsible for the content or privacy practices of those third-party websites.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
All updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

 Email: info@lattar.ae
 Phone: +971 52 100 0040
 Address:  Nadd Al Hamar Dubai, United Arab Emirates